Royal Mail has admitted selling off thousands of items that got 'lost in the affix' to help meet its running costs. The troubled company sells the contents of about 75,000 undelivered packages every year at the assay of enraging hordes of customers already frustrated that their post has gone astray.
Even customers who paid over the odds for premium 'secure' services to cover valuable items have been shocked to sight their goods put up for sell in an operation that could be netting the postal giant millions of pounds a year.
The scandal was exposed by retired teacher John Beattie after he discovered that a set of antique bagpipes which Royal Mail had lost were for sale on internet auction site eBay.
He had originally sold the rare 1910 Henderson bagpipes to a fellow collector in Belgium for £1,500 last July and despatched them using the Royal Mail's Airsure premium airmail function described as 'abstain secure and reliable'.
Although the case was correctly labelled it vanished without trace. However in March this year a friend spotted the bagpipes online.
It turned out that the package had spent three months languishing in the national undelivered mail centre in Belfast before the Royal Mail sent it to Surrey auctioneers Wellers.
In turn they sold the bagpipes to an online bidder for £60. The instrument then turned up on eBay advertised by a man in the Glasgow area.
Fifty-five-year-old Mr Beattie of Northwich. Cheshire is furious at how he has been treated.
"I've spent a year trying to choose this out," he said. "I did everything I should undergo. I clearly addressed the box containing the bagpipes and Royal Mail labelled it with its own stickers too.
"It change surface had an online tracking tag attached to it and this was supposed to alter Royal send to follow the develop of the package.
"After months of phone calls and countless letters. I've lost my bagpipes lost money and I am worried this is happening to plenty of other populate too.
"Royal Mail does not answer to anybody. If something goes missing it is not interested in returning it."
Royal Mail has paid Mr Beattie the maximum £500 compensation offered under its Airsure scheme but he is still £1,000 out of take.
Watchdogs Postwatch said: "We are asking Royal Mail to inform its process. It would be good news if it paid Mr Beattie the money he is out of pocket by."
Meanwhile. Strathclyde guard are holding the pipes advertised on eBay until they determine the rightful owner.
A Royal send spokeswoman admitted: "About 500,000 undeliverable parcels are sent to Royal Mail's return earn centre every year.
"They are kept for up to six months after which a harmonise - about 15 per cent - are sent to auction with the proceeds making a contribution to the centre's annual £10million running costs."
She said some of the money was given to charity but would not disclose how much.
How many bagpipes are there languishing in the Belfast send centre. I doubt there are many and it shouldn't be too difficult for the Post Office to find a set of bagpipes. It seems to me as if the Post Office just doesn't compassionate.
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